Personalized products: your questions, answered
How does it work?
Open a personalized product, upload your images in the fields shown (for the journal: one for the front cover and one for the back cover), add it to your cart and check out. Each item is printed just for you and made to order.
Which image files can I use?
JPG or PNG images work best. Use a sharp, high-resolution image: the bigger and clearer the original, the better the print. Photos taken with a phone camera usually work well. Screenshots and small or blurry images may print soft.
How long does it take?
Production takes 3 business days. Shipping time is shown at checkout (standard shipping is usually 3 to 5 business days within New Zealand), and you will get a tracking email once your order ships.
Can I see a preview before I buy?
Yes. Once you upload an image, the product page shows a preview. Please check it carefully before checking out, as that is what we print.
Can I return or exchange a personalized item?
Because each one is made just for you, personalized items can't be returned for change of mind. But if anything is wrong, such as a damaged item, a printing fault or the wrong product, contact us and we'll make it right.
What images can't I use?
Please upload only images you created or have the right to use. We can't print images that infringe copyright or trademarks, or that are offensive or inappropriate. We may contact you or cancel and refund an order if an image can't be printed.
I made a mistake in my order. Can I change it?
Contact us as soon as possible. We can change or cancel an order only before it goes into production.
Do colours look exactly like my screen?
Printed colours can differ slightly from what you see on a screen, as every screen and printing process is different.
Can I use a discount code?
Yes, codes work on personalized products. Enter it at checkout.
Still have questions?
Get in touch through our contact page and we'll be happy to help.